Shipping Policy

At Redivea, our mission is to deliver your order as efficiently and securely as possible. We work with trusted logistics partners to ensure your experience is smooth from checkout to delivery.

Shipping Zones

We currently offer shipping to the following regions:

• All countries within the European Union

• United Kingdom, Switzerland, Norway, and select non-EU countries

If you are outside these zones and wish to place an order, please contact us at customerservice@redivea.com to check availability.

Delivery Times
Orders are typically processed and dispatched within 24 to 72 hours after payment confirmation (business days only).

Estimated Delivery Timeframes:

• Standard EU Delivery: 6–9 business days

• Non-EU Delivery (UK, Switzerland, etc.): 7–12 business days
  Delivery times may vary based on your exact location, local customs processing, or seasonal peaks (e.g., holidays).

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking link to follow your parcel in real time.
Please allow up to 48 hours for the tracking information to update after dispatch.

Shipping Costs

• Free Shipping on all orders within the EU (unless otherwise stated in a promotional campaign).

• For non-EU countries, shipping rates will be calculated at checkout based on your location and selected carrier.

VAT & Import Duties

We operate under the Import One-Stop Shop (IOSS) system for EU orders, which means:

• All VAT and customs charges are included at checkout — no surprise fees upon delivery.
  For non-EU destinations, local taxes or duties may apply and are the responsibility of the buyer.

Delays or Delivery Issues

If your order hasn’t arrived within the expected delivery window:

• First, please check the tracking link provided.

• If there’s no update or your package appears stuck, contact us at customerservice@redivea.com with your order number.
  Our support team will assist you promptly and investigate the matter with the carrier.

Incorrect Address Disclaimer

Please ensure that your shipping address is correct before finalizing your purchase.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Returned Packages

If a package is returned due to an incorrect address, refusal of delivery, or failure to collect, we will contact you to arrange reshipment. Additional shipping fees may apply.

Questions?

For any shipping-related inquiries, contact our customer support at:
customerservice@redivea.com